US Commercial Mortgage Loans
Mortgage Loan Servicing

 

Launched in 1984, our in-house CML servicing capability is supported by long tenured and seasoned teams, cycle-tested and robust processes, and a proprietary risk rating model developed in 2003.

 

We provide a full array of mortgage loan services including monthly risk rating and valuations, compressive surveillance, on-demand access to comprehensive and customizable accounting and reporting (STAT, GAAP, and IFRS), and a detailed onboarding plan for new clientsmanaged and coordinated by Aegon AM. 

 

A high level of ongoing communication between internal teams across Aegon AM’s Real Assets platform helps provide continuity of high-quality service and a smooth transition of each loan by proactively and promptly identifying, addressing and resolving issues as they arise.

Key facts

 

 

40-year

 

time-tested track record

 

$17 billion+

 

in loans serviced

 

32 

 

dedicated servicing and special servicing  professionals with 13-years' average industry experience

 

"Strong" ranking with "stable outlook"

 

by S&P Global Ratings for mortgage loan servicing and special servicing operations*

 

As of June 30, 2024

*Published April 2024 based on data through December 31, 2023. Rankings do not reflect only favorable rankings or ignore unfavorable rankings. Aegon Real Assets US has paid S&P Global Ratings to conduct their servicer ranking assessment. This ranking is not indicative of future performance. Information regarding S&P Global Ratings’ ranking system and criteria is available at www.spglobal.com S&P Global Ratings' rankings on Aegon Real Assets US (Aegon RA) as a commercial mortgage loan primary and special servicer are based on the assessment of Aegon RA's management team's experience and tenure; employee training, development and retention programs; operations, compliance and control environment; portfolio surveillance; concentration of lender and investor product types; loan workout and real estate owned (REO) procedures; and ability to successfully resolve defaulted commercial mortgage loans and manage REO assets.Rankings range from STRONG to ABOVE AVERAGE, AVERAGE and BELOW AVERAGE. The ranking outlook is based on S&P Ratings assessment of the experience and tenure of Aegon RA's management team as well as its technology improvements, internal controls, and track record of primary and special servicing.